Privacy Statement
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This privacy notice sets out how Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) uses and protects any information that you give when you use this website.

 

How we use cookies

This website uses "cookies". Cookies enable us to provide dynamic content and information and tell us which parts of our websites people have visited. If you want to disable cookies then you can do so via your web browser. The process depends entirely on which web browser you are using although it is not difficult to do. Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the site. The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our website:

 

Category 2 — Performance Cookies

These cookies collect information about how you use our website — for instance, which pages you go to. This data may be used to help optimise our websites and improve navigation in the future. This type of cookies is considered as a 'First Party Cookie'. The cookies used on this website do not store any personal information such as name, telephone number or address. For further information about cookies and how to manage them visit www.allaboutcookies.org. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer and allow an analysis of the use of the Site by you. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there. Google use this information to evaluate your use of the website and compile reports on website activity for website operators. Google will not transmit this information to third parties unless required by law or if third parties process this data on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this site you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose.

Data Protection Officer (DPO)

As a public authority we are required to have a Data Protection Officer.

 

The role of the Data Protection Officer is to: 

  • to inform and advise the Trust Board and employees about their obligations to comply with the General Data Protection Regulation and other data protection laws;

  • to monitor compliance with the General Data Protection Regulation and other data protection laws, including managing internal data protection activities, advising on data protection impact assessments, training staff and conducting internal audits; and

  • to act as the first point of contact for the Information Commissioner’s Office and for individuals whose data is processed. 

Our Data Protection Officer is Paul Howard, and he can be contacted via email: dpo@wwl.nhs.uk

We process information in order to help provide our healthcare services to you.  The data we hold must comply with the Data Protection Act 2018 and the General Data Protection Regulations. It must only be used for specific purposes  which are allowed by law.

Why we collect information about you?

We keep records about you to ensure that you receive the best possible care from us.  These are either written down or held electronically on a computer.  We also create a record to identify you and maintain your personal details.  The records may include name, date of birth , NHS number, address, name of a personal representative and a GP you are registered with.  We may also have to collect other demographic information which will keep you informed about such as ethnic origin - see below.  We also keep details regarding the treatment / care you receive.

How your records are used to help you?

  • To ensure we have accurate and up to date information for us to assess your health and decide the care / treatment you need

  • To ensure that partner NHS health and care organisations can provide you with appropriate care

  • Information is available if you may have to see another doctor or specialist

  • There is information available to assess the type and quality of care you have received

  • Your concerns can be properly investigated if you need to complain

How are your records used to help the NHS?

  • Review and audit the care and treatment we provide to ensure it is of the highest standard

  • Teach and train healthcare professionals

  • Pay your GP, dentist or hospital for the care they provide

  • Investigate complaints, legal claims or untoward incidents

  • Prepare statistics and monitor performance to ensure our services can meet patient needs in the future

Please note anonymised information will be used at all times where possible - this means you cannot be identified - if your information is used for any other reason which is not for care purposes you will be asked for consent unless the law requires information to be passed on to improve public health.

Your rights under current legislation. 

Rights of access

You can request to see your records, the request must be in writing, proof of identity (for example, copy of passport) and proof of address (for example, utility bill).  There may be a charge.  We have one calendar month to respond for simple requests, the amount of time allowed for requests that are deemed to be complex is extented by a further two months.

Copying letters to patients

You can request a copy of any letter written about you from one healthcare professional to another.  If you would like this, inform the doctor during your appointment.

Complaints

Complaints about the use of your information should be made to the Information Governance Department.